Bridget is a busy mom of two young kids. When it comes to fixing things around the house, she usually turns to her husband for help. However, that’s not possible these days…
Recently, Bridget came home to a freezing house and realized her furnace was broken. It’s winter in her hometown of Pennsylvania, and way too cold for her and her children to bear. So, she got in touch with Betlyn Heating and Cooling in Coraopolis. The owner, Paul, agreed to drive to her home to help her turn the heat back on.
As Paul was working on the furnace, he and Bridget started casually chatting about their lives. She said she’d normally work on fixing the furnace alongside her husband, but he’s currently on deployment and not there to help her. She continued the conversation without putting too much thought into the information she just shared.
But when Bridget went to pay Paul for his services, he handed her a receipt — with a handwritten note scribbled across the surface. When Bridget looked down, she was stunned.
Scroll down to see what this repairman had to say in his note…
“This is a bit lengthy, but I just want to take a minute to acknowledge Betlyn Heating and Cooling. I came home with the boys to a cold house that was 50 degrees. When turning up the thermostat was not kicking the furnace on, I called Betlyn’s, thinking I’d get a machine and have to leave a message, then run to the store for space heaters. Ultimately, Paul, the owner, answered and was very patient as he walked me through different things to do to try to get it back on.
When none of that worked, he said he needed to come to the house to fix it.”